Frequently asked questions

A lot of adults often are eligible for our treatments. We typically welcome adults with a BMI of 27 or higher (you can use the calculator below)—as this aligns with the medical definition of overweight and the recommendation for weight-loss interventions.

If your BMI is between 27 and 29.9, to be eligible you may need to have had experienced one of the below (this is not required for BMI of 30+):

• Low self esteem / mood
• Affected emotional wellbeing
• Anxiety or depression
• Reflux
• Sore joints
• Or even something such as type 2 diabetes, high blood pressure, etc

You’ll have access to:

• Monthly treatment delivered to your door
• Regular check-ins with doctors
• On-demand chat with dietitians
• Health coaching for exercise guidance
• Support for treatment management
• Help with meal planning

All are included in your monthly program.

If our doctors determine the program isn’t suitable for you during your assessment, you won’t be charged. We’ll only recommend treatment if we believe it will benefit you.

Our program combines medical treatment with unlimited professional support. Instead of just giving you a home-delivered medical weight loss treatment, we provide ongoing access to practitioners, dietitians, and health coaches who work together to help you succeed. This comprehensive approach is why patients often see better results than treatment alone.

Yes, our program focuses on comprehensive health transformation through better nutrition and increased physical activity, guided by our team of healthcare professionals. Beyond weight loss, patients report significant improvements in their sleep quality, self-confidence, and overall well-being once treatment begins.

Your membership includes access to AHPRA-registered doctors, clinical dietitians, and health coaches during business hours. This team works together to optimise your treatment outcomes through medical monitoring, nutrition guidance, and lifestyle support.

You can schedule consultations with your healthcare team through our secure patient portal during business hours (9am-5pm). Each consultation is conducted via our private telehealth platform.

Your membership includes regular consultations with our dietitians and health coaches during business hours. You can schedule these sessions based on your treatment plan and needs.

Your doctor, dietitian, and health coach coordinate through our clinical system. Your doctor oversees your medical treatment, while dietitians and coaches provide complementary support to optimise your results.

Many see initial changes in just a few weeks. On average, members lose around 10% of their starting weight within 6 months, though individual results can vary.

Unlike fad diets, we combine medical treatments (when clinically appropriate) with personalised coaching to address the underlying causes of weight gain—like appetite, metabolism, and lifestyle factors.

Absolutely. From regular telehealth consultations to on-demand dietitians and coaches, we’re here every step of the way. Think of us as your long-term partner in better health, not a short-term fix.

Our program aims for lasting change, not quick drops followed by regain. We tackle habits, mindset, and nutrition alongside medication—so you’re set up to maintain your results for good.

A lot of adults often are eligible for our treatments. We typically welcome adults with a BMI of 27 or higher (you can use the calculator below)—as this aligns with the medical definition of overweight and the recommendation for weight-loss interventions.

If your BMI is between 27 and 29.9, to be eligible you may need to have had experienced one of the below (this is not required for BMI of 30+):

• Low self esteem / mood
• Affected emotional wellbeing
• Anxiety or depression
• Reflux
• Sore joints
• Or even something such as type 2 diabetes, high blood pressure, etc

Our medications work on the hormones and signals that influence hunger and satiety. By targeting these pathways, you’re less likely to experience the intense cravings or rebound weight gain that can derail many diets.

Absolutely. Stress management is a key part of our program. We offer coaching and behavioural support to tackle emotional triggers so you can make healthier choices even in challenging moments.

We don’t rely on willpower alone. Our approach addresses metabolism, hormones, and lifestyle factors in tandem—giving you a science-based path to sustainable results rather than quick fixes.

Regular consultations ensure we can fine-tune your dosage, track progress, and adapt your plan if you experience side effects or changing needs. This ongoing supervision helps keep your results steady and safe.