Privacy Policy
Introduction
At Rumen, we respect your privacy. Your trust is important to us, and we are committed to safeguarding your personal information. This privacy policy outlines how we collect, use, and protect your personal data.
We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy ensures we meet legal obligations, including the collection, use, and disclosure of personal information in a secure and respectful manner.
Rumen (“Rumen,” “we,” “us,” “our”) operates an online health platform dedicated to offering wellness solutions, health assessments, and personalised lifestyle programs.
Our services include:
- High-quality, evidence-based health and wellness content
- Online consultations with registered Australian health practitioners
- Personalised health assessments and lifestyle coaching
We collect personal information from you to provide our services and ensure your needs are met. Please read this Privacy Policy carefully to understand how your information is handled.
How We Collect Your Personal Information
We collect personal information fairly and transparently and ensure it’s relevant to the services we offer. We aim to collect personal data directly from you when it’s practical.
Ways we collect your personal information:
- Signing up for our newsletter or content subscription
- Making inquiries or purchases through our website
- Attending online consultations with our health professionals
- Corresponding via email, mobile app, or website
- Completing surveys or feedback forms
- Uploading health-related data through mobile apps or devices
Third-party sources such as our health partners or government databases may also provide information necessary for us to deliver services.
Types of Personal Information We Collect
We collect the following types of personal information:
- Contact details (name, address, email, phone number)
- Health data (medical history, symptoms, health goals, prescriptions)
- Government identifiers (Medicare number, Healthcare Identifier)
- Device data (device ID, IP address, log-in details)
Health information is only collected with your consent or in accordance with relevant laws, including your medical history, current symptoms, treatment plans, and other sensitive data that’s necessary for us to provide services.
Connected devices (e.g., wearables) may provide additional data (such as device IDs, serial numbers) to enhance your experience.
How We Use Your Personal Information
We use your personal information for various purposes, including:
- To offer, manage, and deliver our services
- To communicate about services, appointments, and reminders
- To facilitate payments and manage billing information
- To send marketing and promotional materials (with your consent)
- To improve our services and product offerings through research
We may also use your data for:
- Legal and regulatory compliance
- Resolving disputes or addressing complaints
- Conducting research or surveys to improve user experience
Disclosure of Your Personal Information
We disclose your personal information in line with the Privacy Act to:
- Partner health practitioners, service providers, and wellness experts
- Our employees, contractors, and affiliates
- Third-party service providers (e.g., IT support, cloud storage)
- Government authorities or agencies as required by law
We may also disclose personal information in case of:
- A merger, acquisition, or financial restructuring
- Emergency situations where a health professional determines the need for immediate intervention
Protection of Personal Information
We ensure the security of your personal data through physical, technical, and procedural safeguards. This includes encryption, access controls, and secure storage both on-site and through third-party services.
Personal information will only be accessible by authorised staff members who require it to perform their duties.
When personal data is no longer necessary, we will securely destroy or anonymise it.
Direct Marketing
We may send marketing communications related to our services or offers, which we believe may be of interest to you. You can opt out at any time.
Opt-out Instructions: You can unsubscribe from marketing emails, SMS, or app notifications by following the instructions in those communications or by contacting our Privacy Officer.
Cookies, Device IDs, and Tracking Technologies
We use cookies to enhance your experience on our website by remembering your preferences and providing a more personalised service. Cookies help us analyse site traffic and improve our platform.
Our mobile app may also collect device IDs to enable certain features, deliver personalised content, and track usage patterns.
Accessing and Correcting Your Information
You can request access to your personal information by contacting our Privacy Officer. We will provide the information after verifying your identity.
If you believe any personal information we hold is incorrect, you may request that we correct it.
We will address your request promptly, typically within a reasonable time frame.
Overseas Transfers of Personal Information
From time to time, we may engage overseas service providers, such as cloud storage providers. By using our services, you consent to the transfer of your information to these providers.
Note: Australian Privacy Principles may not apply in these cases, and we cannot guarantee the same level of protection under the foreign jurisdiction.
Resolving Concerns
If you have concerns about how we handle your personal information, please contact us.
Changes to This Privacy Policy
Rumen reserves the right to update this Privacy Policy from time to time. Please review this page periodically for the latest updates.